Returns Policy

What can be returned?

Whilst we hope you will not need to return an item, we realise that occasionally, this may be necessary and we will try to assist you where practical. Some goods such as cut lengths, specialised items, spare parts, or buy in products may not be returned, unless faulty.
Please read the following guidelines.

If a new item is faulty:

Items can be returned for immediate replacement, refund or warranty but you must email us at admin@boatgearaustralia.com.au first, quoting the Sales Order/Invoice number. We shall then advise the best return process.
Do not return the item until we have contacted you with the appropriate return address, freight method, and our instructions.
Sometimes returned "faulty goods" or warranty claims may need to be inspected by a qualified third party to establish if they are actually faulty or perhaps just mis-used. If this is necessary we shall ensure the inspection will be done promptly.
If goods are found to be faulty Boat Gear Australia P/L shall cover/refund any authorised return freight costs and organise a replacement product or a prompt refund. Customers will not pay any extra freight for goods that are faulty or if the error was ours.
We will ensure good communication with you and a speedy solution.

If you simply change you mind:

Please note, we are not legally obliged to take the item back, however we understand in the real world some returns are necessary and we will will try to assist you where practical and reasonable. 
Unlike many websites, we have gone to a lot of trouble, to show detailed information, specifications and dimensions, to help customers select the appropriate product.
Marine trade customers, in particular, need to take the time to check details carefully before ordering, we try to run an efficient business and returns are costly for all involved. Please take the time to choose carefully as the return process can be costly (a restocking fee of 20 - 40% may apply).
Some goods such as cut lengths, custom parts, spare parts, heavy, bulky or special buy in products may not be returned (unless faulty).
If we agree to your return, you must pay for the return freight and the return must be pre-approved by Boat Gear Australia P/L in writing, before you return it. You are responsible for the item being returned to us safely, and undamaged.

Before returning an item:
You must email us (admin@boatgearaustralia.com.au), quoting the Order/ Sales Invoice Number, we shall then advise the best return process - do not return the item until we have contacted you by email with the best return address and the return instructions.

When do items need to be returned by?

Goods may be returned within 30 days from the invoice date, or in the case of faulty goods within 14 days of the fault or damage occuring.

Where do items need to be returned to?

Usually the item should be returned to Boat Gear Australia P/L PO Box 339 Ormeau Qld 4208.
However, some heavy items may need to go elsewhere (such as a bulk warehouse) - thus we must first be pre-advised by email.
Please do not send any goods back until we have responded to you by email advising the best address, which we shall do promptly.
Lastly, after we have responded - when you do send the item please ensure that goods are appropriately packed to avoid damage in transit.

Shipping for returns?
If goods are found to be faulty (or if the error was our fault) Boat Gear Australia P/L shall cover or refund any authorised return freight costs and organise the replacement or refund promptly.

Credit for returns?
Most items returned will refunded immediately using the same method as the customer paid (however, we reserve the right to issue the refund as a store credit for change of mind items).

Instore (In Person) return option?
Please contact us by email first to discuss the best time to meet (this is so we can ensure the owner is present).

Packaging materials?
It is preferrable that goods are returned with the original packaging if posible, but for faulty goods this is not a requirement.
Please pack items well when you return them.